Lapsed Member Mappera tiered win-back map for studio owners
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Every non-customer, in one lane

Paste the lapsed and cancelled member list you already export, with the cancellation dates and the stated reasons, and get every member sorted into three tiers plus the still-paying silent lapse, then a dated win-back sequence with a different offer per tier.

First cut, before any offer: 1 member still on a live payment while they have stopped coming. That one is a billing fix and an apology, not a win-back.

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Paste your own list See the specimen map

No sign-in, no integration, no model: the map is built in your browser from the list you paste.

Privacy

What we hold, where it is kept, and who can see it.

The map is built in your browser and the member list you paste does not leave it unless you save the run. If you save a run, the studio profile you entered and the pasted list are kept against your own account, owner-scoped, and nothing else. Four processors only: Cloudflare, Supabase in Sydney, Stripe and SendGrid.

Where it is kept and who can see it

Four processors only, and no others:

What we never do

We never sell your data, never run a third-party advertising or analytics pixel, and never send your member list to a model. The sort is arithmetic in your browser. A saved run keeps the studio profile and the pasted list and the map that was on screen, so a later run compares like with like. The list holds personal information about your members; you are the one who holds the consent record, which is exactly why this tool withholds a no-consent row and never sends the message itself.

Deleting it

From the account page you can delete a saved run, or delete the whole account. Deleting the account removes the saved runs with it and leaves one record that the deletion happened. Write to support@theartofservice.com for anything about your data.

Cookies

One first-party cookie keeps you signed in, and one anonymous identifier joins an early visit to an account if you later sign up. No third-party cookie is set.